Return/Exchange Policy

Returns & Refund Policy

This policy outlines return eligibility and procedures for wholesale orders placed with Flags Importer. Please review the guidelines below before requesting a return.

Return Window

Eligible items may be returned within 30 days of the ship date for refund or store credit.

Items Eligible for Return

  • New, unused merchandise only
  • Original packaging and accessories included
  • Return authorization obtained in advance
  • Received within 30 days of shipment

Non-Returnable Items

  • Custom or made-to-order products (once production has started)
  • International orders
  • Used, worn, or damaged merchandise
  • Refused shipments without prior authorization
  • Special order or clearance items (if noted at purchase)

Fees & Shipping Costs

  • Return shipping is the customer’s responsibility unless the item was mis-shipped or defective
  • Original shipping charges are non-refundable
  • Non-defective returns may be subject to a 20% restocking fee
  • Refused or returned-to-sender shipments will have actual shipping costs deducted from the refund

Exchanges & Store Credit

Exchanges are processed as store credit. Once your return is received and inspected, credit will be issued and may be used toward a new order.

Damaged, Missing, or Incorrect Items

  • Report issues within 72 hours of delivery
  • Provide photos and order details
  • Keep all packaging for carrier inspection
  • Carrier inspection may be required before replacement or refund

How to Start a Return

Contact our customer service team for return authorization before sending any merchandise back.

Policies are subject to change without notice. By placing an order, you agree to these return terms.